In the event of an exchange, please note the following conditions will apply:
The mattress must be in “Like New Condition” with no stains, odors or damage. To ensure this condition the purchase of a qualifying mattress protector is required at time of purchase.
Exchanges are for identical size products. Size changes are not permissible. Mattress must be in like new condition with all tags still in tact.
Our customer will receive 100% exchange credit up to 90 days post purchase. From days 30 to 90 post purchase, the customer will receive 50% credit towards the exchange. The credit amount is established as the total amount spent towards the mattress at the original point of purchase.
If the mattress chosen for exchange is greater in retail value than what the customer paid for the original mattress, the customer will pay the full retail price difference. If the mattress chosen for exchange is less in retail value than what the customer paid for the original mattress, there will be no additional credit or refund of difference applied.
Certain products are exempt from our 90 Day Comfort Exchange, including Clearance Sleep Systems, Adjustable Bases, Special Size Orders such as Full XL and Split Cal King, Floor Models, Mattress Protectors, Bed Rails, Promotional Items, Pillows, Linens, Warranty Defects/Exchanges, Damaged items, and Soiled or Unsanitary products.
The exchange option is only valid to original purchaser noted on sales order.
To discuss or initiate a mattress exchange, please visit the store in which you originally purchased or if you purchased online please contact our Customer Service department at 281.210.7647 or CustomerService@mattressbrands.com.