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Pick Up, Delivery & Shipping Services

Customer Pick Up

For your convenience, all items are available for pick up free of charge from any of our stores. Please be sure to bring your receipt and a valid photo ID when you pick up your order. Mattress Brands will send an email confirmation when your order is available for pick up in one of our stores. Due to variations in inventory between stores, some items may not be immediately available at your local store and will require shipping from the manufacturer. These items are generally available for pick up from your chosen store within 5-7 days from placing your order.


Local Delivery Details:

White Glove Delivery: 

All orders are delivered with our White Glove Delivery service, our delivery team will contact you to provide a 3-hour window of when you can expect your new mattress. Your notification will arrive the night before delivery to the email address you provide. White Glove Delivery includes:

  • In-home set up of your mattress set and adjustable base, if applicable
  • Courteous and professionally-trained White Glove Delivery personnel

A few things to keep in mind about White Glove Delivery:

  • All requests of the White Glove Delivery personnel must be made during the delivery
  • White Glove Delivery personnel are only allowed to remove old mattresses and foundations/box springs; they cannot remove bed frames, headboards, or any other furniture. **Please note that we cannot remove stained mattresses, or mattresses infested with bugs or insects due to the potential bio-hazard risk to our delivery teams. 
  • They cannot move furniture to other rooms in your house, nor can they assemble (or disassemble) furniture or mattresses not purchased at Mattress Brands
  • White Glove Delivery personnel cannot return to your home after delivery is complete

**Removal of old mattress and/or box spring can be offered for an additional: $30 per piece. 

How to Prepare for a Mattress Delivery

It's good to know how to prepare for your mattress delivery. Here are a few things to keep in mind before your new mattress arrives:

  • Make sure the path to where the mattress is going is clear
  • Move things such as picture frames, vases, or anything that might get knocked over or broken to a safe place
  • If you have pets, make sure to secure them so they don't accidentally get hurt
  • The area surrounding the destination of your new mattress should be cleared of anything that might get stepped on or tripped over
  • If you have a mattress that will be removed, be sure to remove anything on it, including sheets and pillows

What to Expect Before and During Your Mattress Delivery

A responsible person, 18 years of age or older, must be home during the delivery to sign the release/delivery documents.

A few things to keep in mind about White Glove Delivery:

  • All requests of the White Glove Delivery personnel must be made during the delivery
  • White Glove Delivery personnel are only allowed to remove old mattresses and foundations/box springs; they cannot remove bed frames, headboards, or any other furniture. **Please note that we cannot remove stained mattresses, or mattresses infested with bugs or insects due to the potential bio-hazard risk to our delivery teams.
  • They cannot move furniture to other rooms in your house, nor can they assemble (or disassemble) furniture not purchased at Mattress Warehouse
  • White Glove Delivery personnel cannot return to your home after delivery is complete

White Glove Delivery is currently available in Houston, Conroe, and the surrounding areas.

Local Delivery Costs (20 miles from either store location) : $79 Mattress/Set or $149 for Mattress + Adjustable  

Delivery Areas

Houston, Acres Home, Aldine, Alief, Atascocita, Baytown, Bellaire, Channelview, Cinco Ranch, Clearlake, Cloverleaf, Conroe, Deer Park, Ellington, Energy Corridor, Fresno, Friendswood, Galena Park, Greatwood, Hedwig Village, Highlands, Hillshire Village, Humble, Jacinto City, Katy, Kingwood, La Porte, League City, Mission Bend, Missouri City, New Waverly, Oak Ridge North, Panorama Village, Pasadena, Pearland, Pecan Grove, Porter, Sheldon, Shenandoah, Sharpstown, Sienna Plantation, South Houston, Southbelt, Spring, Spring Valley, Stafford, Sugarland, The Meadows, The Villages, The Woodlands, Tomball, Webster, West University, Willis, Woodbranch, Woodloch, and more!

Small parcels, including pillows, sheets, mattress protectors, and other small sleep and bed accessories, will ship via FedEx, UPS or USPS. Signatures are not required. The delivering carrier and available shipping methods may vary depending on the destination.

Shipping Details 

Mattress shipping Costs are based on your delivery area and the distance from our warehouse.

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

We do not ship internationally, to PO Boxes, Hawaii, or to Puerto Rico.

  

Cancellation policy

If an order is canceled after the merchandise has been shipped, the customer is responsible for the actual cost of shipping, plus a 20 percent handling fee.

Please note that some products are not available for White Glove Delivery and will be shipped via UPS or FedEx. Set up and debris removal does not apply to any order shipped through these methods. Other terms and conditions might apply.

up to 75% off

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